Refund Policy

oonelab INC. Last updated September 19, 2026.

Overview

This Refund Policy explains when a Capture Pro subscription is eligible for a refund. It forms part of, and should be read together with, our Terms of Service. oonelab INC. operates the Service.

The trial is free of charge. No payment is taken, so nothing is refundable on it. This Policy applies only to paid Capture Pro subscriptions.

Cancelling

You can cancel at any time from your account page, under Manage billing. Cancelling stops future charges. Your licence keeps working until the end of the period you have already paid for, and then Capture returns to the watermarked trial. We do not charge a cancellation fee.

Our refund principle

A Pro licence removes the watermark from the photos you take. Because that value is delivered as soon as you use the software, a period that has been used is generally not refundable.

We make one exception: if a licence was clearly not used during the period you are asking about, you may request a refund and we will grant it where the licence data supports that.

When you are eligible

You may be eligible for a refund of a period if the licence data shows it was not used, for example where:

• the licence key was never activated on any computer;
• the licence was activated but Capture was never run again afterwards;
• you were charged for a renewal you had already asked us to cancel.

We look at objective licence data only: whether a key was activated, and when the software last checked in. We do not look at your photos or your events, because we never receive them.

When you are not eligible

A period is not refundable where the licence data shows it was used, including where:

• the licence was activated and Capture was run during the period;
• the request is made only because you stopped needing the software partway through a period you had already paid for;
• the request relates to a period that ended more than 30 days before you contacted us.

Change of mind on a period that was used is not eligible. If you are on an annual plan and your needs change, you can switch to monthly from your account page instead.

How to request a refund

Email info@lerobotbooth.ca with your licence key and the period you are asking about. Please send your request within 30 days of the charge. We may review the licence activation data to assess eligibility, and we may ask for more information.

How refunds are decided and issued

Eligibility is assessed reasonably and in good faith based on the objective licence data described above, at Oonelab's reasonable discretion. Approved refunds are issued to the original payment method through our payment processor, Stripe. The time for the refund to appear depends on Stripe and your card issuer or bank.

Nothing in this Policy limits any non-waivable refund or cancellation rights you may have under the mandatory consumer protection laws of your jurisdiction.

Chargebacks

If you believe you are entitled to a refund, please contact us first so we can resolve it. Starting a chargeback without contacting us may result in your licence being suspended while the dispute is investigated.

Changes and contact

We may update this Policy from time to time. The "Last updated" date reflects the current version, and the Policy in effect at the time of your purchase applies to that purchase. Questions? Contact info@lerobotbooth.ca.

Contact

oonelab INC., 204 Symington Ave, Toronto, ON M6P 3W6, Canada. info@lerobotbooth.ca